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{"id":2710,"date":"2020-11-10T11:31:25","date_gmt":"2020-11-10T10:31:25","guid":{"rendered":"https:\/\/www.hotesse.fr\/?p=2710"},"modified":"2020-11-27T11:52:11","modified_gmt":"2020-11-27T10:52:11","slug":"se-demarquer-et-atteindre-poste-chef-hotesse","status":"publish","type":"post","link":"https:\/\/www.hotesse.fr\/se-demarquer-et-atteindre-poste-chef-hotesse\/","title":{"rendered":"Comment se d\u00e9marquer et atteindre un poste de chef h\u00f4tesse ?"},"content":{"rendered":"\n<p>Exercer le m\u00e9tier d\u2019h\u00f4tesse d&rsquo;accueil ou standardiste signifie que vous \u00eates la premi\u00e8re personne avec qui les clients sont en contact, vous repr\u00e9sentez donc l\u2019image de la soci\u00e9t\u00e9, ce qui fait de votre poste un poste tr\u00e8s important. Les missions principales seront d&rsquo;accueillir les clients, de les conseiller et de leur donner toutes les indications dont ils ont besoin. Selon le lieu o\u00f9 vous exercez le m\u00e9tier d\u2019h\u00f4tesse d&rsquo;accueil, vous pouvez \u00e9galement avoir \u00e0 g\u00e9rer les entr\u00e9es et les sorties, \u00e0 contr\u00f4ler les identit\u00e9s ainsi que les billets d\u2019entr\u00e9e. Vous serez \u00e9galement en charge de la r\u00e9ception des appels t\u00e9l\u00e9phoniques venant de clients ou de partenaires commerciaux, que vous devrez renseigner au mieux ou orienter vers les interlocuteurs les plus aptes \u00e0 r\u00e9pondre \u00e0 leur demande. <\/p>\n\n\n\n<p>Mais quelles sont les possibilit\u00e9s d\u2019\u00e9volution dans ce domaine ? Est-ce possible d\u2019obtenir plus de responsabilit\u00e9s et de devoir g\u00e9rer des missions plus complexes en devenant chef h\u00f4tesse ? Et bien oui, si vous parvenez \u00e0 vous d\u00e9marquer et qu\u2019une opportunit\u00e9 se pr\u00e9sente \u00e0 vous, vous pourrez demander une promotion afin d\u2019obtenir le statut de chef h\u00f4tesse et de g\u00e9rer une \u00e9quipe.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/37943-compressed-1024x683.jpg\" alt=\"chef hotesse\" class=\"wp-image-2711\" srcset=\"https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/37943-compressed-1024x683.jpg 1024w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/37943-compressed-300x200.jpg 300w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/37943-compressed-768x512.jpg 768w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/37943-compressed-1536x1024.jpg 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Les qualit\u00e9s requises pour \u00eatre chef h\u00f4tesse<\/h2>\n\n\n\n<p>Que vous soyez chef h\u00f4tesse ou h\u00f4tesse d&rsquo;accueil, certaines comp\u00e9tences sont les m\u00eames : il sera dans les deux cas n\u00e9cessaire d\u2019\u00eatre une personne polie et p\u00e9dagogue, capable de garder son calme et de prendre le temps d\u2019expliquer les choses plusieurs fois si n\u00e9cessaire. Vous devrez \u00eatre \u00e0 l\u2019aise avec le public et avoir un bon contact. Ma\u00eetriser l\u2019anglais sera un plus, notamment parce que ce poste est tr\u00e8s pr\u00e9sent dans les secteurs du tourisme ou de l\u2019\u00e9v\u00e9nementiel. Quand vous obtiendrez une promotion et deviendrez chef h\u00f4tesse, vous devrez faire preuve d\u2019un grand sens de l\u2019organisation et \u00eatre capable de g\u00e9rer des situations impr\u00e9vues comme des remplacements \u00e0 effectuer \u00e0 la derni\u00e8re minute par exemple. <\/p>\n\n\n\n<p>Une \u00e9quipe sera sous votre responsabilit\u00e9, vous devez donc \u00eatre capable de former d\u2019autres personnes, mais aussi de poser un cadre de travail ferme et juste afin que chacun s\u2019\u00e9panouisse dans son travail en respectant les exigences de l&rsquo;entreprise pour laquelle vous travaillez. Une bonne capacit\u00e9 d\u2019\u00e9coute est \u00e9galement tr\u00e8s utile lorsqu\u2019il est question de g\u00e9rer des \u00e9quipes, tout comme une facilit\u00e9 \u00e0 trouver des solutions rapides et efficaces.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/four-smiling-business-people-at-buffet-table-compressed-1024x683.jpg\" alt=\"\" class=\"wp-image-2712\" srcset=\"https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/four-smiling-business-people-at-buffet-table-compressed-1024x683.jpg 1024w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/four-smiling-business-people-at-buffet-table-compressed-300x200.jpg 300w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/four-smiling-business-people-at-buffet-table-compressed-768x512.jpg 768w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/four-smiling-business-people-at-buffet-table-compressed-1536x1024.jpg 1536w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/four-smiling-business-people-at-buffet-table-compressed-2048x1365.jpg 2048w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/four-smiling-business-people-at-buffet-table-compressed-1170x780.jpg 1170w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/four-smiling-business-people-at-buffet-table-compressed-585x390.jpg 585w, https:\/\/www.hotesse.fr\/wp-content\/uploads\/2020\/11\/four-smiling-business-people-at-buffet-table-compressed-263x175.jpg 263w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Comment se d\u00e9marquer au travail&nbsp;?<\/h2>\n\n\n\n<p>De mani\u00e8re g\u00e9n\u00e9rale, la meilleure mani\u00e8re de se d\u00e9marquer sur son lieu de travail est de fournir un travail irr\u00e9prochable. Vos sup\u00e9rieurs hi\u00e9rarchiques ont probablement, tout comme vous, de nombreuses choses \u00e0 g\u00e9rer. De ce fait, plus vous serez autonome et efficace et moins votre sup\u00e9rieur aura besoin d\u2019intervenir, cela montre que vous \u00eates une personne ind\u00e9pendante qui cherche \u00e0 r\u00e9soudre les probl\u00e8mes par elle-m\u00eame avant de demander de l\u2019aide. Pour esp\u00e9rer devenir chef h\u00f4tesse, vous pouvez \u00e9galement faire preuve d\u2019esprit d\u2019initiative en allant de vous-m\u00eame aider vos coll\u00e8gues lorsque vous avez du temps de libre ou en mettant en place des choses vous permettant d\u2019\u00eatre plus efficace dans vos missions, ce qui sera \u00e9galement utile pour les autres.<\/p>\n\n\n\n<p>N\u2019h\u00e9sitez pas \u00e0 demander conseil \u00e0 vos sup\u00e9rieurs si vous \u00eates en difficult\u00e9, cela leur montrera que vous voulez bien faire et que vous vous impliquez dans votre travail. Enfin, nous vous conseillons de faire preuve de patience, les promotions sont rares et \u00e7a n\u2019est pas la peine de vous pr\u00e9cipiter, si vous faites du bon travail et que vous montrez de la d\u00e9termination, il ne fait aucun doute que vos sup\u00e9rieurs hi\u00e9rarchiques penseront \u00e0 vous lorsqu\u2019un poste \u00e0 responsabilit\u00e9 se lib\u00e9rera. Une fois que vous pensez avoir les comp\u00e9tences n\u00e9cessaires, informez vos sup\u00e9rieurs de votre envie de vous investir davantage puis continuez de donner le meilleur de vous-m\u00eame en attendant qu\u2019une opportunit\u00e9 se pr\u00e9sente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exercer le m\u00e9tier d\u2019h\u00f4tesse d&rsquo;accueil ou standardiste signifie que vous \u00eates la premi\u00e8re personne avec qui les clients sont en contact, vous repr\u00e9sentez donc l\u2019image de la soci\u00e9t\u00e9, ce qui fait de votre poste un poste tr\u00e8s important. Les missions principales seront d&rsquo;accueillir les clients, de les conseiller et de leur donner toutes les indications [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2714,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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